distrorig does not give refunds, except where the law requires them. You can cancel any time, and your plan keeps working until the end of the period you paid for. If we charged you by mistake, we correct it.
Last updated: October 16, 2026.
Do you give refunds?
No. Payments for Pro monthly and Pro yearly are not refundable, except where the law requires a refund. This includes partly used months and years, and plans you did not use.
How do I cancel?
Open Billing in your account settings and choose Manage billing. You can cancel there at any time. You do not need to email us.
What happens after I cancel?
- Your plan stays active until the end of the period you paid for.
- You are not charged again.
- When the period ends, generation, recording and the chat stop. You can still sign in, see your Library and download your files.
What happens to my unused allowance?
The monthly generation allowance is for that month only. Unused allowance does not carry over to the next month. It is not refunded when you cancel or when the plan ends.
What if I was charged by mistake?
We correct billing errors. Examples are a double charge, or a charge after you cancelled. Email legal@distrorig.com from your account's address. Say the date and amount of the charge. We check it and refund the wrong charge to your card.
What about chargebacks?
Please email us before you dispute a charge with your bank. Most billing problems are faster to fix directly. While a chargeback is open, we may pause the account.
Where does the law require refunds?
Some countries and states give consumers a right to a refund, for example a right to cancel within a set number of days. If that law applies to you, we follow it. Email legal@distrorig.com to use that right.
Related terms
Billing is also covered in our Terms of Service.